Well, This will work only if you have the 4,8,or 80 GB zune Hold down the back botton <- and the tuch pad in the middle and the pause/play botton all at the same time..this willl wipe all content from the device.. but can also b redownloaded afterwards.. if u hav the 30GB then u holddon the back botton <- and the left side of the tuch pad and the middle at the same time.. this should do the same... : )